Customer Experience & RetailTech

Sector challenges

Sector challenges

Customer experience and retail are constantly evolving with more and more pressure to deliver a seamless, personalized experience. Companies are using innnovations in artificial intelligence, augmented reality and data management to better understand and engage customers. E-commerce and environmental sustainability are shaping the future of retail, as is the convergence of physical and digital commerce to create seamless omnichannel experiences.

Logistics

Inventory & Last Mile

Omnichannel & Phygital

Recruitment & Training

Platform & Marketplace

Software with Services

Webapp & App

E-commerce Solutions

Front & Back-Office Solutions

Performances

Customer Experience & RetailTech performance in France in 2022

€146.9 bn

global e-commerce sales

83%

consumers see hybrid shopping as the future

+10%

more companies offer an omnichannel customer experience

+40%

increase in funds raised

Our services

Discover how to transform your ambitions into success

Startups

Midcaps & Corporations

Local collectivities

Collaborating with WILCO

Companies shaping Customer Experience & RetailTech

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Your contact

Your contacts at WILCO

Mathilde Roussel

Business Manager

Léa Saffar

Program Manager

Entrepreneur Mentors

Entrepreneur Mentors for Customer Experience & RetailTech

Sylvie Bouvet

Julien Callede

Thibaud Leclerc

Sébastien Ramel

Sébastien Valoggia